Returns & Exchanges

Free Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To complete your return, please email us: support@pidokokids.com

You will not be responsible for paying for your own shipping costs for returning your item. We offer free shipping for all returns and exchanges. Just email us at support@pidokokids.com for exchanges/returns and we will get the process started.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please do not send your purchase back to the manufacturer.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@pidokokids.com.

Exchanges
If you need to exchange an item, send us an email at support@pidokokids.com and send your item to: 26411 Katy Springs Ln Katy Texas US 77494.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.